Introducing the Queen Mary Guarantee

What it means

Queen Mary Food is committed to providing its customers with the best quality food and service. We have introduced the QMUL Guarantee so you can see this commitment at a glance. 

Wherever you see this stamp you can be sure of unrivalled value for money and can be confident that the food you eat and the produce we use meets the highest standards.

But why?

We want to ensure we provide our students, staff and guests a catering service that is worthy of a world-class university. We also want people to know that we are proud to be part of Queen Mary.

How can we do this?

We have looked carefully at every aspect of food at Queen Mary to better understand what we offer our customers and what they demand of us. We talked to our staff and our students as well as consulting with our team who serve you every day. 

The result of this was the formation of:

our brand essence
our brand proposition
our values

Together these form the foundation of who we are and inform every aspect of our work, from the service we offer to the food we prepare. This acts as a promise to our customers and ensures you know exactly what you can expect from us. We are proud to serve Queen Mary and we want you to be proud of the service we offer.

Our brand essence

Serving QMUL - 
Feeding Success

Our proposition

Committed to ensuring the well-being and success of our students, staff and guests, we provide restaurant and hospitality services for Queen Mary University of London, delivering unrivalled value and the high standards expected of a university with a global reputation for success.

Our values

Determination to deliver

You can find out more on our values and the Queen Mary Guarantee by downloading the items below. To provide us with your feedback, you can email to or call us on 3866 and let us know your thoughts.